Terms and Policies of BusinessWe are continuously striving to improve the quality of our products and services. The following terms and policies are therefore subject to change without notice particularly where we think that such a change will improve our overall performance.
PRIVACYAny personal information, other than name and email address, submitted during your visit to this web site will only be carried out on our Secure Server.
Your personal details will not be divulged to any third party other than for credit card authentication. All Internet card authentication is conducted through PayPal Ltd., on our behalf. Landmarks is not privy to your card details.
We may occasionally, with your permission, send you details of products from our own range, which we think may be of interest to you.
If you have any queries about your privacy, please email us and we will be pleased to discuss any concerns you may have.
REFUNDS AND CANCELLATIONIf you wish to cancel your order, notify us by email prior to despatch (usually 7 - 10 days) and we will refund your order value in full.
If you are dissatisfied with your purchase for any reason, you can return it to us within 15 days of receipt and we will refund the cost of your purchase less delivery charges.
A refund will not be provided on commissioned sculpture or products which have been modified in accordance with customers instructions, other than for damage in transit .
Please note: that we will not give a refund if the product is damaged due to inadequate return packaging. If returning a product to us, please use the same or equivalent packaging to that in which it was supplied.
DAMAGE IN TRANSITIn the unlikely event that your order is delivered to you in a damaged condition, please notify us by email within 24 hours of receipt and return the item to us in its packaging.
On receipt of the item, we will either replace it or give you a full refund according to your wishes.
DELIVERYIn general we will attempt to despatch orders within 7 working days of placement, however during periods of heavy demand such as lead up to Christmas, delivery periods may extend up to 21 working days. We will always attempt to keep you informed of serious delays.
We are aware that many Landmarks products are used for presentational purposes and if you have a particular deadline for a special occasion please let us know and we will make every effort to adhere.
DELIVERY OF ORDERS OUTSIDE THE UNITED KINGDOMIn principle, we are pleased to supply products and services to any world-wide destination.
However, we reserve the right to cancel orders to any destination to which "goods in transit" Insurance is unavailable.
In this unlikely event, we will advise you by email and make full refund of your order value.